Refund policy

Sausage Casings & Pork Fat:

We hope our products get to you in good condition but if something has gone wrong, please refer to the below information:

• To maintain the quality, integrity and freshness of the Products, we recommend that you refrigerate all sausage casings (sheep and hog) upon delivery. Pork fat needs to be frozen on arrival.
• You are responsible for inspecting all Products you receive from us for any damage or other issues upon delivery. 
• If you are dissatisfied with our Products for any reason, please contact us at sales@nzcasings.co.nz within seven (7) days of the date you received the product.
• Depending on the circumstances, we may, at our sole discretion, replace the Products at our expense, provide you a full or partial refund of the purchase price for that Product, or provide you with Credits for that Product that will automatically be applied to future orders.
• We would normally require the return or photographic documentation of any Product that you are dissatisfied with before we provide you a refund or replacement Product.

You can always contact us with any questions at sales@nzcasings.co.nz.

Thanks for your understanding and patience.

Sausage Equipment:

Or Sausage Equipment is is provided via a trusted 3rd party with over 20 years supplying quality home sausage making and butchery products to New Zealanders. If there is a problem with your sausage making equipment we will cooperate with our supplier to resolve the issue as per the Warranty and Returns Policy below. For ease and efficiency, you may be required to communicate directly with our supplier. In the first instance, please contact us at sales@nzcasings.co.nz.

Warranty & Returns Policy

RETURNS

Returns of non-faulty items require proof of purchase and goods must come back to us in unopened, unused, resaleable condition in original packaging with all manuals and accessories, within 30 days. Shipping costs are non-refundable. If your return qualifies, we’ll happily provide you with an exchange or store credit.

If your item is faulty this policy does not apply, instead you will be eligible for remedy under the warranty policy as detailed below.

WARRANTY

Everything we sell comes with a minimum 12 month parts & labour warranty.

Our standard warranty process is as follows. However all warranty claims are treated on a case by case basis and we do our best to resolve issues in an efficient manner.

1. Contact us for warranty authorisation and provide all relevant information. We will either need photos or verification of the issue from one of our sales agents.
2. For minor defects (repairable) we will either send replacement parts or refer you to one of our local service agents.
3. For major defects (not repairable) we will either replace the item or offer store credit/refund.

We will always endeavour to repair or replace faulty goods within their warranty period. If we cannot do this within a reasonable period of time we will offer store credit or a refund. Exception may be made in the case of damage to or misuse of the item. This includes negligent operation, improper assembly, inadequate maintenance, unauthorised repairs, storm damage and modifications. Limits in cover will apply for businesses. Limitations apply to warranties around rust for sea spray zones, coastal environments as well as areas affected by industrial contamination or geothermal sulphur. Proof of purchase is required and warranties are not transferable. Freight damage or missing parts must be reported to us within 24 hours of delivery.

In the case of repair of motorised products, you will be required to take the unit to one of our service agents. We will then do our best to repair or replace the item, and get it back to you within a reasonable timeframe. If on examination the goods are found to not be in breach of any warranty or applicable consumer guarantee, The Rural Butcher or the service agent may charge you a fee for examining the goods, and any cost to return the goods to you.

All warranty claims must first be approved.